Careless People
Sarah Wynn-Williams
I tried to tell myself not to read this book when I first heard what it was about. I’m already quite cynical about Big Tech, and I thought that this would only entrench my biases further, with no real benefit to my mental health. But I saw it sitting on the shelf at my library and I just couldn’t help myself.
The author, Sarah Wynn-Williams, worked at Facebook in the global policy department, where her responsibility was (ostensibly) to help the company negotiate with countries around the world. She started with the optimism typical of tech companies in the early aughts, believing that she would “make the world a better place.” But over the course of the book, she becomes disillusioned by Facebook’s relentless pursuit of growth and profit, which came at the high cost of creating political instability in countries like Myanmar and ultimately the US.
None of this is very surprising, if you follow the news about social media companies over the last few years. But Wynn-Williams’ position gave her access to the top brass at Facebook, Cheryl Sandberg and Mark Zuckerberg, and she reveals some really bizarre behaviour by the leaders of the company. For example, Zuckerberg once asked her, on a visit to Indonesia, to organize a “gentle mob,” for no apparent reason other than to make himself look cool. These sections were both hard to read and hard to put down, having the feeling of learning some juicy gossip about someone you don’t like. You kind of have to take her word for it, because corroboration from other sources is not really built into the narrative style, but if it’s true, these incidents confirm the old adage that power corrupts.
